The Smart Company

Consultants

Jane

Jane Summerby Phillips (Senior Consultant) - With experience in varied disciplines she started her working life in London within Grand Met Group as a senior manager managing a large work force and after training culminating in wine buying. Later on she moved into the telecommunications and electronics industry selling computer and electronic related products including Ethernet, LANs and WANs.

In the year 2000 (millennium year) she took a sabbatical working and raising charity monies for the Mayor of Greenwich and working with the Dome and those associated with the Millennium. This led to another opportunity within the London Borough of Greenwich to work and raise money for an Education Action Zone for a short while.

For the last fifteen years plus she has worked predominantly within the logistics and supply chain industry in Global Account Management, Project Management, Sales, Marketing, PR, Training and consultancy positions for some of the biggest players in the industry including FedEx and DHL. She has successfully written and delivered many impactive training courses and in latter years besides sales, marketing and PR campaigns has specialised in behaviour and interpersonal skills.


Mike

Mike Robinson B.Ed., MBA - Mike Robinson has broad business experience and has held senior positions in a number of international organisations including Commercial Union, Towry Law, Bradford and Bingley and Lloyds TSB. He has successfully worked in consultancy for over ten years on a global basis in 34 countries for leading pharma., manufacturing, logistics, FMCG, Government agencies and financial services. A key part of his practice is coaching senior managers and directors across the globe thus giving him an in-depth understanding of the impact of different cultures on the sales process.

The main focus of much of his consultancy work is to increase the performance of sales organisations delivering improved results and developing the capabilities of both teams and individuals. He specialises in sales, negotiation and the development of key account management. He has also developed CRM systems and customer contact centres designed to enhance the customer experience delivering significant improvement in sales revenue and great results. Mike has successfully introduced key account management to many organisations and runs Master classes on key account management throughout Europe.

In 2000 he was recognised by the award of a Special National Training Award, one of six awarded that year, for an outstanding project with a major organisation. He is qualified in a range of psychometric tools.


Pamela Barrett - After graduation she started her working life as a computer programmer working for merchant bank Lazards and then became an IT lecturer working at several London universities. For the last 10 years she has worked for the Open University and Westminster University as a freelance consultant specialising in assistive technology for people with disabilities, (she is also fully trained in British Sign Language supporting deaf people).

She is fully trained to support an ergonomic working environment, to help prevent staff from suffering from repetitive strain injuries of the wrist, or back pain as a result of using their computer. It is important to adjust and arrange the computer and workstation to better suit the employee and their work and to comply with the Display Screen Equipment Regulations. Pam has helped companies to receive help in selecting suitable seating and other office furniture and equipment.


Sarah Cooper-Williams - Following several years in the Training Department of a major airline Sarah joined Kalamazoo Plc as a Motor Trade Accounts specialist, thus began an extensive career in the Automotive Industry. Specializing in Customer Service, Face to Face and Telephone Skills Training she has worked for a number of well known clients including one of the world's leading car manufacturers and was heavily involved in designing and facilitating a change management programme throughout the manufacturer's UK dealer network as well as delivering soft skills training for them for several years.

Sarah has written many articles for Automotive Trade Publications including Sewells 'Best Practice for After Sales Departments'. Her passion for inspiring exceptional Customer Service shines through in her design of training courses which are only created following extensive client consultation.


Other Consultants Specialising in:

Styling - all aspects for outstanding corporate image. Hannah has worked with many high street names and leading newspapers.

site by dan sheerman | valid xhtml 1.1, css 2.1